Acceptable Use Policy

This Acceptable Use Policy (AUP) must be read in conjunction with our Terms and Conditions and may be subject to change from time to time.

It is the customers responsibility to ensure that they comply with the latest edition of the AUP at any given time.

If you have any questions about any of our policies, please contact us

This Acceptable Use Policy may be revised, without notice, at any time, at the sole discretion of RochWeb. Completion of the relevant application form or purchase of services by any other means is deemed to be an agreement to our Terms and Conditions and Acceptable Use Policies.

In the event of a breach of this policy, RochWeb reserve the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.

General
You will be responsible for the content of your webpages hosted on any web space provided by RochWeb, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. Should any web pages not conform to this then they will be removed.

RochWeb reserve the right, without notice or explanation, to remove material which does not comply with company policy, such as material of an adult nature or pirated software.

RochWeb reserve the right to suspend any or all hosting services at any time, without prior notice, explanation, or recompense.

Customers will be held solely responsible for any defamatory, confidential, secret or other proprietary material made available any website hosted on web space provided by us. RochWeb reserve the right to suspend any sites containing such material.

Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as webpage designers, working on your behalf. RochWeb must be notified immediately if they are compromised. If someone were to gain access to your account password, they could tamper with files held on your site.

Technical Support will only be provided for uploading, downloading and viewing pages. No support will be provided for HTML authoring or page design, although we may have support pages providing help with these topics.

RochWeb will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.

If the account is suspended for any reason, such as non-payment, access to the customers web space both for viewing and uploading, may also be suspended.

On closing an account, the relevant data on this web space will be deleted.

By uploading to the web space provided by RochWeb, the customer will be deemed to have accepted and agreed to the Terms and Conditions of use of the web space service.

Abuse
To maintain the integrity of our shared hosting service the following limitations apply:

Unsolicited Email (Spam)
Unsolicited commercial advertisements (spam) are not allowed in e-mail, and will likely result in account cancellation.
RochWeb takes a zero-tolerance approach to spam originating from our servers or for spam advertising of domains hosted on our servers.

The following activities are not allowed:
Unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain.
Forging, altering or removing electronic mail headers is prohibited. Any domain sending stealth spam will be terminated without warning and without refund.
Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account ("mail bombing").
Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such.
Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages.

Note: If you use the services of another provider to promote a web site hosted by or through RochWeb (spamvertising), then the provisions of the above Policy shall apply as if the spam were sent through our servers.

CGI Scripts
Each shared web hosting account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal shared server operation without prior warning. (this section does not apply to managed dedicated servers)

Chat Rooms
We do not allow clients to install their own chat rooms within a shared hosting account, without approving it with the RochWeb Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option. However, we do provide a choice of Java chat rooms for a small extra charge that will more than fill your needs and run without hindering the performance of the machine for others.

Abuse of SMTP Mail Server
We do not allow clients to send more than 1000 pieces of e-mail per day from a shared hosting account. If you do send more than 1000 pieces of e-mail per day, your account will be placed on hold for Network Abuse. If you are sending legitimate e-mails and they total more than 1000 per day your account will be moved to a special server that is specifically designed to handle high volumes of e-mail. You will be charged